Opportunités du centre de support

Du soutien administratif au recrutement, de l'optimisation de la clinique au marketing, nous restons toujours à la pointe de l’hygiène bucco-dentaire afin de permettre à nos partenaires d'être encore meilleurs. Faire partie de l'équipe du centre de support de dentalcorp signifie bâtir une carrière au sein d'une équipe qui soutient votre croissance et votre développement continus.

Pourquoi investir dans une carrière chez dentalcorp?

Nous sommes fidèles à nos valeurs et ce, quoi que nous entreprenons. L'intégrité, l'innovation, la collaboration et l'excellence nous définissent, nous inspirent et nous poussent à faire la différence. Nous attirons et retenons les meilleurs talents, et investissons dans leur développement. Nous nous surpassons en faisant toujours ce qui est bon pour nos équipes et nos partenaires.

À propos de l'équipe du centre de support 

Notre équipe du centre de support est composée d'experts qui fournissent des informations stratégiques et une expertise à notre réseau de cliniques, avec des services et un soutien dans tous les aspects de l'entreprise.

Avantages

  • Rejoindre une équipe collaborative, développer des solutions innovantes
  • Rémunération et avantages sociaux compétitifs
  • Possibilités de perfectionnement professionnel et de développement de carrière
  • Faire partie d'une communauté qui donne et encourage les membres de l'équipe à participer à des initiatives telles que les collectes de nourriture, le bénévolat et notre programme Redonnez un sourire

Postes

Bilingual Senior Accounts Payable Coordinator

Toronto, Ontario

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Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are experienced in full-cycle Accounts Payable but are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.

Located at dentalcorp’s Toronto Support Centre and working with the Manager – Accounts Payable, you will be responsible for providing senior level support for the Accounts Payable team in a high volume, fast paced, multi location company.

Role overview

  • Support the Manager – Accounts Payable in all the activities of the Accounts Payable department.
  • In a timely manner complete all delegated supplier account reconciliations per the schedule, including fully addressing all reconciling and open items.
  • In a timely manner respond to and address all delegated DC Assist tickets and other Accounts Payable enquiries.
  • Support all systems, procedures and policies, including ensuring that Accounts Payable functions are always in full adherence with company guidelines.

What we’re looking for

  • Extensive experience with full cycle AP in a high volume fast paced multi location environment
  • Fluently Bilingual in English and French
  • Expert detailed supplier account reconciliation and troubleshooting skills and experience
  • MS Excel strength, including vlookups and macros experience
  • Experience with P2P software systems (Pronto and / Coupa an asset)
  • Excellent communication and customer service skills 
  • Strong people, team-playing, problem-solving and analytical skills, and ability to work under minimal supervision

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

HCM Program Director

Toronto, Ontario

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Who you are

You are an innovative and business minded HCM Program Director who is excited to be a part of a fast-growing company that enables the best to be even better. You have extensive experience in creating and implementing best in class employee experience initiatives that drive a high-performance culture and enable continued business growth. You are looking for the opportunity to provide your expertise to drive change within an exciting industry. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.

Located at dentalcorp’s Toronto Support Centre and reporting directly to the SVP of People, the HCM Program Director will oversee the company's Human Capital (HCM) implementation initiative.  You will be responsible for the program planning, budgeting, system design & implementation, as well as vendor management.  You will be accountable for ensuring timely and clear communications across all internal and external stakeholders.  This role requires explicit experience & expertise in the deployment of Ultimate Software & Kronos applications.   

Role overview

  • Lead the project team and manage the entire design development and release processes of all HRIS Software implementation (Ultipro, Kronos workforce dimensions and Workjam)
  • Create, run, and report metrics to generate overall execution status internally as well as externally and make critical communication to all stakeholders on schedule changes, unforeseen bugs etc. and align on right next steps
  • Manage the scope and capacity of internal and external teams and their target Roadmap throughout the implementation
  • Manage and handle critical issues with a sense of urgency and proactive problem solving. Support team by proactively removing obstacles that might otherwise hinder or distract them from their ability to hit their goals
  • Organize, create agendas and generate/present weekly and monthly project status reports for internal and external stakeholder meetings
  • Develop and maintain schedules, milestones, staffing requirements and all required project documentation
  • Track work to date and estimate to complete, ensuring projects are on track and profitable and contribute to continuous improvement of the delivery methodology            

What we’re looking for

  • Good breadth of technical/system knowledge ( UltiPro, Kronos and Workjam) and extensive experience in large scale HCM implementation projects.
  • Successful track record launching HCM systems for organizations with more than 5,000 employees, preferably in retail or healthcare industries.
  • Strong influencing and communication skills
  • Ability to work with very diverse groups internally and get people onto the same page/timeline
  • PMP certification is a must; PgMP & PMI-ACP or equivalent nice to have
  • Experienced in MS Excel, Project, Outlook, JIRA, Confluence

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

IT Service Desk Coordinator (Co-op) - 4 to 6 month contract

Toronto, Ontario

apply

Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a student or new grad and are looking for the opportunity to continue your learning  within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.

Working remotely for dentalcorp’s Toronto Support Centre and working with the IT department, you will be responsible for providing first level support for all system end-users in a high volume, fast paced, multi location company.  You will provide support in various IT areas including (but not limited to): end-user support, phone/voicemail administration, and special project as needed.

Role overview

  • Provide 1st level support via the IT Support Queue (phone, email & in person)
  • Ticket triage: identifying priorities, assignment, and categories
  • Record, track and escalate incidents via Service Now ticketing software
  • Setup user accounts and maintain system data across all applications including by limited to: Coupa, Service Now, Okta, Ultipro, Docebo, Greenhouse
  • Support, Troubleshoot and Identify trends of incidents/problems
  • Ability to configure basic customizations in system
  • Coordinate with IT team on issues requiring escalation
  • Support mobile devices
  • Assist in special projects as required
  • Provide exceptional service to all departments using available resources while meeting set SLA’s

What we’re looking for

  • In process of obtaining a post-secondary education required or equivalent (IT preferred)
  • Basic hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting
  • Quick error analysis and troubleshooting skill
  • Demonstrated experience enforcing standards policies and procedures
  • Excellent communication skills

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

Manager, Category Development & Analytics

Toronto, Ontario

apply

Who you are

You are a service orientated, innovative professional who is excited to work for a fast-growing company that enables the best to be even better.  You will play a key role in the Central Operations team driving and enabling top priority initiatives to help drive an even better support experience for our rapidly growing network of practices across the country.  You are creative, love working in a collaborative team environment, but also enjoy autonomy to build tools, provide top notch service and add significant value to our growing network of practices and patients. 

Located at dentalcorp’s Toronto Support Centre and reporting into the Director, Strategic Initiatives, you will be responsible for growing various categories by establishing and delivering industry best practices to our network of dental practices.

Position Summary

The Manager, Category Development & Analytics play an integral part in the development and implementation category growth initiatives.  The candidate will have a strong strategic orientation, excellent communication skills, and superior analytical skills.   

Role overview

  • Reshape our category roadmap and accelerate growth by developing a deep understanding of our practices, patients, competition, and technology considering patient journeys, category strategy, and organizational dependencies.
  • Further establish reporting capabilities within various categories to measure category performance and the effectiveness of programs
  • Leverage data to inform your decisions, validate hypotheses and define KPIs to measure success.
  • Share results and collaborate with fields teams to execute category action plans
  • Participate in weekly & monthly business reviews, reporting on progress and product KPIs; and managing stakeholder expectations.
  • Collaborate closely with other members of the Central Operations team, our network of Practices, vendors, and cross-functional departmental teams to enable the department’s category strategic priorities.
  • Provide support to both the Central Operations and Field Operations team as required

What we’re looking for

  • Post-secondary degree in an analytical field of study (Engineering, Math, Statistics) or a concentration in business
  • 2+ years working in an analytical role and/or related field
  • 3+ years of category development/management experience
  • Experience in the dental or healthcare industry would be an asset
  • Ability to manage projects and collaborate with cross-functional teams
  • Ability to work in an entrepreneurial setting where new processes are created and constantly improved
  • Curious, self-starter with proven ability to and enjoy working in a highly dynamic and fast paced environment
  • Effective time management, multi-tasking capabilities with strong attention to detail
  • Excellent computer skills with proficiency in in Microsoft Office (Word, Outlook, Excel, PowerPoint)
  • Highly service-oriented with exceptional organizational and follow up skills
  • Ability to live and champion the dentalcorp values (Integrity, Collaboration, Innovation and Excellence) with every interaction

Details

  • This is a full-time position, and annual salary will be based on experience
  • We offer a flexible extended benefits package that includes health, dental, vision, massage and more

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

 

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

Manager, Dental Development

Toronto, Ontario

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About us: 

Founded in 2011, dentalcorp is a rapidly growing company that focuses on acquiring and partnering with leading, growth-oriented dental clinics across Canada. Our vision is to revolutionize the business of dentistry and be a world-class business partner. Our team is comprised of subject matter experts that provide strategic insights and expertise to our practice network and place our Partners at the forefront of oral care. We enable the best to be even better.          

We’re committed to our values in everything that we do. Our four key pillars - integrity, innovation, collaboration and excellence - define us, inspire us and drive us to make a difference.                                                                               

About you: 

  • You thrive in a fast-paced environment 
  • You adapt quickly to change 
  • You’re a subject matter expert in your field with an ability to influence others   
  • You’re customer service oriented 

The opportunity:  

Reporting to the Executive Director, DC Institute, the Manager, Dental Development fulfills DC Institute’s mission of Furthering Excellence in Dentistry. The successful candidate must be able to work with clinician Subject Matter Experts (SME) and Advisory Board Members to understand the onboarding and continuing education requirements in a dental industry context and developing new educational channels. This includes needs analysis, learning objectives, building courses and educational programs, determining appropriate learning plans and delivery channels, and evaluating educational results.  

This position requires the ability to support multiple projects effectively, prioritize and execute tasks, and react promptly and efficiently to changing priorities, demands, and deadlines. 

Role overview

  • In collaboration with the Executive Director, design and develop strategies, learning solutions, and continuing education programs that support Associate Onboarding and Development 
  • Work with faculty members to deliver elevated face-to-face and virtual educational lecture and hands-on events 
  • Understand dental industry professional continuing education requirements following AGD/PACE guidelines 
  • Provide direction and develop content for DC Institute online education 
  • Design and implement DC Institute social strategy to support key educational initiatives 
  • Analyze competitor offerings, internal research and external data to strategically position DC Institute in the competitive educational marketplace 
  • Recommend new educational delivery systems and revenue streams 
  • Develop relationships with dental industry suppliers and educators and foster a positive experience for these stakeholders 
  • Organize and manage the delivery of onboarding and development programs along with communications to prospective attendees and program stakeholders 
  • Deliver components of learning programs, as appropriate; ensure all administration must follow AGD PACE certification process            

What we’re looking for

  • Bachelor's degree in a related field (preferably within Organizational Development, Training, Business or a related field) 
  • 7-10 years of related business or educational experience  
  • Ability to integrate adult learning theory and instructional design methodology into an appropriate mix of delivery media and methods  
  • Excellent written and verbal communication skills required to include advanced presentation/facilitation skills 
  • Strong influencing and negotiation skills with senior leaders and challenging stakeholders 
  • Knowledge of dentistry and the dental industry is strongly preferred  
  • Detail-oriented, highly organized, punctual and responsible  
  • Travel required between 10% - 25% 
  • Must be able to lift/carry 5 to 10 pounds occasionally, 10-50 pounds rarely 

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general

and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

 

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

Manager, Patient Recare

Toronto, Ontario

apply

Who you are

You are a service orientated, innovative professional who is excited to work for a fast-growing company that enables the best to be even better.  You will play a key role in the Central Operations team driving and enabling top priority initiatives to help drive an even better support experience for our rapidly growing network of practices across the country.  You are creative, love working in a collaborative team environment, but also enjoy your autonomy to build tools, provide top notch service and add significant value to our growing network of practices and patients. 

Located at dentalcorp’s Toronto Support Centre and reporting into the Director, Practice Performance in the Central Operations Team, you will be responsible for building best practices for Patient Recare across the dentalcorp network.

Position Summary

The Manager, Patient Recare is responsible for building the recare playbook to enable practices to execute on the network-wide strategy of improved patient recare.  The goal is to continue to help our practices grow while providing the best-in-class patient experience.  This position will also play a pivotal role in enabling multiple high-priority initiatives in Central Operations for years to come.

Role overview

  • Develop, operationalize, and execute the patient recare strategy to best manage dental hygiene patient care
  • Develop the playbook and evolve the recare and patient communications platform(s) within the network to drive best-in class patient recare
  • Develop and maintain regional and practice KPI dashboards to drive practice recare performance
  • Build, maintain, and evolve ongoing practice and field training programs to support recare management
  • Collaborate with various cross-functional teams to enable new recare processes and technology
  • Become the subject matter expert and change leader on patient recare at dentalcorp
  • Provide ad-hoc support to both the Central Operations and Field Operations team as required
  • Learn, leverage, and evolve the internal support tools and systems to drive practice adoption of programs

What we’re looking for

  • Post-secondary degree in an analytical field of study (Business, Engineering, Math, Statistics, Economics, etc.)
  • 3+ years working in an analytical role and/or related field
  • 3+ years of business process re-engineering experience healthcare, retail or a related field
  • Experience in customer / patient loyalty analytics and/or strategy would be an asset
  • Experience in the dental or healthcare industry would be an asset
  • Ability to manage projects and collaborate with cross-functional teams
  • Ability to work in an entrepreneurial setting where new processes are created and constantly improved
  • Curious, self-starter with proven ability to and enjoy working in a highly dynamic and fast paced environment
  • Effective time management, multi-tasking capabilities with strong attention to detail
  • Excellent computer skills with proficiency in in Microsoft Office (Word, Outlook, Excel, PowerPoint)
  • Highly service-oriented with exceptional organizational and follow up skills
  • Ability to live and champion the dentalcorp values (Integrity, Collaboration, Innovation and Excellence) with every interaction

Details

  • This is a full-time position, and annual salary will be based on experience
  • We offer a flexible extended benefits package that includes health, dental, vision, massage and more

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

 

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

Senior Lease Administrator

Toronto, Ontario

apply

Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have some experience organizing and tracking leasing, tenant, and property agreements and you are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.

Located at dentalcorp’s Toronto Support Centre and working with the Real Estate Team, you will be responsible for assisting and supporting the Senior Director, Real Estate in the execution and organization of all Real Estate functions as our organization continues to grow rapidly.  

Role overview

  • Support the Senior Director and RE team in the execution and organization of all real estate functions
  • Lead process of maintaining lease database and ongoing deal folders
  • Lead process of rent administration in partnership with finance/accounts payable (monthly adjustments, annual reconciliations, etc)
  • Responsible for tracking lease dates (option notices, expirations, etc) and updating active deal report
  • Assist in drafting Letter of Intent/ Notice documents for renewals and new deals
  • Assist with continual improvement of the process as it relates to all real estate functions including, but not limited to, lease management, rent administration and lease renewals
  • Assist with practice lease inquiries
  • Assist in the planning and booking of market tours
  • Assist in creating vendors, processing invoices and tracking spend for all CAPEX projects
  • Provide administrative assistance as required

What we’re looking for

  • Minimum three to four years in a similar role in lease administration and/or commercial leasing
  • Bachelor’s degree in Real Estate, Business, Finance or other relevant degree
  • Experience in real estate, healthcare and/or retail industry
  • Experience reviewing and interpreting commercial lease documents
  • Excellent time-management and administration skills with a high-level of attention to detail
  • Professional demeanour and outstanding verbal and written communication skills
  • Self-motivated, able to prioritize and balance multiple demands and priorities independently

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

apply

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